Remote technical support for all your business IT needs – anywhere, anytime.
Technology challenges are unavoidable in business, but they’re not something you need to handle alone. beat365官方app下载手机’s live Help Desk support is available 24/7/365 for all your PCs, 苹果电脑, 智能手机, network devices and related applications to keep your day-to-day operations running smoothly.
快速反应, real-time technical support is key to maintaining staff productivity and profitability. Our experienced Help Desk professionals provide quality support for you and your employees by phone, chat and email so all your problems are dealt with efficiently. We work diligently to ensure all your questions are answered live and that you get the support you need.
Our Help Desk Services Team can assist you with:
- VPN /远程支持
- Mac OSX通用帮助和支持
- Internet connectivity troubleshooting
- PC/Mac productivity application help
- Tablet and mobile device general help
- Error message troubleshooting (O/S or application)
- Suspected virus detection/removal
- 电子邮件 configuration/troubleshooting
- Password resets and service resets
- 本地生产力工具i.e. Adobe Flash,等等.
- Adding/removing users on a domain
- Remote access issues including VPN
Our Help Desk support team is large enough that you are always able to reach someone when you need it, but small enough to really get to know you – which we are very much looking forward to doing!
Whether you’re having trouble accessing your email, 连接网络beat365官方app下载手机, or just have “how-to” questions about software you’re trying to use, our team of friendly IT experts will be happy to assist whenever you get stuck. 和, if you ever have an issue that our Tier 1 Technicians are not able to address, we will immediately escalate it to a Tier 2 or 3 Engineer so that you’re never left hanging or unable to work.
beat365官方app下载手机’s ability to understand our manufacturing landscape was instrumental with our recent upgrade to Job Boss. 我们的设备老化了, 成为non-reliable, out of compliance and cash flow was critical to our decision. beat365官方app下载手机 helped us analyze the costs associated with going to the Cloud and staying On-premise. They worked with all of our software vendors and came up with roadmap and budget for each solution. The Cloud solution would have cost us $170,000 over four years to implement. After taking a good look at the application, beat365官方app下载手机 promptly came up with a creative way to design their equipment as a Hardware-as-a-service and installed the whole solution for just $44,000年企业. 这是存款的四倍. 自从升级, we have been “rocking and rolling for the last two years with the solution beat365官方app下载手机 provided. We have been engaged with beat365官方app下载手机 now for the past 3 years and they have always been there for us. Their ability to manage and monitor all of our systems, 提供特殊的帮助台, and be onsite when needed is priceless. Compliance and Security are huge to our manufacturing process, vendors and clients. beat365官方app下载手机 is working with us know to improve our Security posture and make sure we are NIST Compliant. 谢谢你们.
This is what makes beat365官方app下载手机’s Help Desk Team the best in the business:
- 致力品质保证. All interactions are carefully monitored to ensure the proper steps are taken to resolve your issues as quickly as possible, 每一次. From time to time you may even receive a survey email or call from our team following up on your recent interaction to ensure it met your standards.
- Passionate adherence to service level agreements. Your front-line support team is standing by 24/7/365 to help you get back to work, and we’re always monitoring your environment to avoid potential issues. Behind this support team are our Engineers, Service Manager and Operations Director to ensure a consistent, positive support experience for you and your team.
- Commitment to ongoing certifications. Our technical support team holds on average 5+ industry certifications, with the most senior technicians holding up to 15! That’s a serious investment in ongoing learning to ensure that we’re always a step ahead of the latest technology and security threats. A few of our team’s most common certifications include: